Tourism and Accommodation

Tourism and Accommodation

Customer satisfaction is a key performance indicator for the accommodation and tourism industries.

Furthermore, high quality of customer service is a hygiene requirement for success in tourism. Many organisations now use the Net Promoter Score to measure their customer satisfaction.

For many years, Stratos have provided cost effective services for processing online and paper-based customer satisfaction surveys for these industries, and downloading detailed reports, including the Net Promoter Score analysis, at the push of a button.

Capturing feedback easily

Our online survey portal is mobile-friendly and allows customers to provide feedback instantly to management.

For clients using paper surveys — they do still have a place in specific business environments — we provide end-to-end services whereby we'll print survey forms and have them delivered to the client's doorstep. After their customers have completed the surveys, they send them to us for data entry into the database.

Fast and effective reporting

Regardless of the feedback capture method, detailed management-level reports and raw data results are accessible at the click of a button for any time period. The reports even include benchmark data for organisations with multiple locations to compare performance.

YHA New Zealand, KEA Campervans, Hanmer Springs Thermal Pools and Spa, Hotel Ashburton, Stray NZ, Waitomo Gloworm Caves - Waitomo Attractions and BBH are among our current subscribers to this service.

Contact us to find out more.