Miles Motor Group Stays Ahead
"Stratos are fun, good-humoured people, and are well respected. They still give us the same amount of attention as they did when they first started out."
- Tania Taylor, Miles Motor Group
Miles Motor Group uses Stratos Technology Partners for the technical advice and support its staff require to work smarter and be more responsive to customer needs.
We're Miles Motor Group
Miles is a group of vehicle dealerships throughout New Zealand. In Christchurch, the group holds franchises for Toyota, VW, Skoda, Renault, Nissan, Lexus and Kia. Kent Distributors, an aftermarket car parts distributor, is also a part of the Christchurch operation. In Timaru, Miles holds the VW and Skoda franchises.
In the North Island, Miles operates in Tauranga as Pacific Toyota; Pacific Toyota has a branch in Whakatane, as well. Miles also has operations in Auckland, where it has the Mercedes, Chrysler, Jeep and Dodge franchises for the North Shore. Miles Limited operates a used car yard in Greenlane.
Across the group, Miles employs over 300 people.
Our IT system has to grow with us
The group provides a centralised IT infrastructure to handle finance, accounting, and customer relationship management for all sister companies. Its main servers are in Christchurch. Miles has a large telecommunications data requirement with branch-to-branch WAN links and a high reliance on the internet.
“As our business grows and we take on more, the number of users also get bigger. Ensuring that the system’s speed of response is maintained is a challenge. Ensuring the infrastructure can cope with the amount of demand on it is our main focus” said Tania Taylor, Miles Group Operations Manager.
“From an IT perspective, each of our brands has to be kept separate; so, for example, our Toyota file systems are completely separated from the other brands. Our systems are audited by our franchisors to ensure we comply with the franchise standards.”
“Recently, we shifted our Dealer Management System server into the cloud. This was our first move to the cloud.
"The shift tested our network and our connections, and we found challenges such as how to prioritize our traffic. Sometimes we had speed issues on one site but it would work on another site, yet both sites were set up exactly the same.”
Stratos is loyal and knowledgeable
“We originally started working with the Stratos team when they worked for another company that went into liquidation. They continued to support us through that tumultuous period, and when they decided to set up their own operation, it was a no-brainer decision for us to go with them.
"Their loyalty, knowledge and expertise made it an easy decision; we took our recommendation to our general manager, and he had no hesitation in supporting it."
- Tania Taylor, Miles Motor Group
“We didn’t even look for competing proposals; there was no need to give that a thought. I think that that speaks of the trust we have in Stratos.
"Stratos oversees our infrastructure and advises on our improvements, like whether we should be adopting new technologies. We engage them to keep us ahead and moving with the times.
"On the advice of Stratos, we hired an IT administrator. Stratos comes in two mornings a week to mentor our IT administrator, and when he is away Stratos covers for him.”
Stratos to the rescue
“For us, the biggest challenge was during the February 2011 earthquake, as we were in the Red Zone and we had no power. The next morning, without waiting for us, they came in, picked up the computers, hired a generator, hooked up everything to get the information out and set us up at our Ilam branch.
“Another time, our servers went down unexpectedly in the middle of the night. We rang them and, within half an hour, they were there and resolved it. They could have just told us what to do over the phone but we appreciated the special care they gave us.
“They are fun, good-humoured people, and well respected. Even though Stratos has grown over the years, they give us the same amount of attention as they did when they first started out. Stratos say 'yes' and that’s the reason they have such a loyal group of customers.
“To anyone who is looking for an IT infrastructure expert, I’d say, 'Definitely, yes.’ Without hesitation, you need to get Stratos. They will look after your requirements and go the extra mile."